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rio car dot org FAQ (Frequently Asked Questions)

Category: Main -> Known problems and troubleshooting questions
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·  Why do the visuals disappear every time I put it in the car? 
·  Why is the stereo image of my MP3 messed up? 
·  I get a 'pump' error when I try to upgrade my player firmware. 
·  I get a Windows Installer or MSI error when I install Emplode. 
·  I'm having trouble with my tuner module! 
·  My tuner gets terrible reception, but the extension cable is fine. 
·  My tuner doesn't tune in the correct frequency increments. 
·  When I pause/un-pause, or sleep/wake the player, it starts in a different part of the song. 
·  Why don't fast forward and rewind work properly? 
·  When I pull the power, sometimes it plays a different song when I start it again. 
·  I can't perform an upgrade, install a logo, or install a kernel when the player is in the docking sled. 
·  Why did my player suddenly start freezing at the boot-up logo screen? 
·  Why isn't the headlight-sense dimmer working properly? 
·  Why does my player think it's at home when it's in the car? 
·  Why doesn't my player go into standby mode when I turn off the ignition? 
·  Why is there a 'thump' from my amplifiers when I turn off the ignition? 
·  Why doesn't my Rio Car work in my Mark 2 docking sled? 
·  Why is my docking connector loose? 
·  Why is my Mark 1 getting harder and harder to pull out of the sled? 
·  Why is my Mark 2 hard to pull out of the sled? 
·  Why is my warranty seal already broken? 
·  I get a 'hardware revision check failed' message when I try to upgrade! 
·  Why did ethernet and/or USB quit working after I upgraded the software? 
·  My tuner quit working after an upgrade! 
·  Why is the song count different when I shuffle? 
·  Why can't I figure out how to do searches on the player? 
·  I selected the correct title in a search, and pressed OK, but the song did not play. Why? 
·  Why does Emplode keep getting my tags wrong? 
·  Why can't I read the display in the daylight? 
·  Why am I having problems with my car alarm or my keyless entry system? 
·  My rotary knob is slipping on its shaft! 
·  What do the synchronization errors mean? 
·  The clock on my Mark 1 player does not work. 
·  The clock on my Mark 2 player does not work. 
·  The Mark (cancel) key on the Rio remote doesn't work all the time. 
·  Why is the Shuffle menu backwards? 
·  Why does my player say 'Waiting...' on the screen? 
·  Why does my player rattle when I shake it? 
·  I don't like seeing the circuitry when the sun shines on the player. 
·  I have database errors and all of my playlists disappeared! 
·  Why does Emplode say I have less disk space than I think I should have? 
·  Why does my player sound terribly distorted when I plug it into my home stereo? 
·  My remote control quit working! 
·  I have a Kenwood head unit, and its remote is controlling both players. 
·  Why doesn't Emplode work via USB on Windows? 
·  Why doesn't emplode work via ethernet on Windows XP? 
·  Emplode freezes up on 'Checking Disk Integrity'. 
·  I got an error message about 'e2fsck' at the shell prompt. What do I do to fix it? 
·  My docking sled's top edge is not 'bent'. 
·  Why doesn't my power antenna go up and down at the right time? 
·  The upper-left corner of my screen is cut off. 
·  My config.ini file went all goofy on me, and I can't edit my favorite visuals any more! 
·  My buttons and/or knob are sticking. 
·  What does the battery icon mean? 
·  I just tried to edit one of the visuals, and now my player locks up! 
·  There are glowing red lines on my display! 
·  My display has become garbled or dim. 
·  My display is blank! 
·  Why does my Mk2 player have poor stereo separation? 
·  Why doesn't my player play very high frequencies? 
·  Why doesn't the car player put out as much bass as my CD player? 
·  How do I stop it from trying to play a bad track? 
·  My player takes a long time to boot and says it is Building Music Databases. 
·  Why does it say 'No hard disk found contact support'? 
·  Some wires have pulled out of my docking connector! 
·  My handle doesn't snap back into place as well as it used to. 
·  My handle sticks in the 'open' position. Can I fix it? 
·  There is a gap between the handle and the fascia. Can I fix it? 
·  What is the proper way to remove the display board and the main board? 
·  Why can't I use USB after installing or upgrading Emplode? 
·  Why is my Mark 1 having intermittent power failure problems? 
·  Why are there pops, clicks, screeches, and stutters when I play MP3s? 
·  Half of my display is blank! 
·  In DC mode, player responds extremly slowly to button presses, and music skips. 
·  My Mk2's volume knob is being jumpy! 
·  Why do I get an error message about reiserfs? 
·  Why did my player wake up in the car and start blasting music all by itself? 
·  Why does my player start doing things all by itself? 
·  Why do my remote and front panel buttons only work intermittently? 
·  Why won't the tuner scan for the next station? 
·  Why did the tuner change stations on me? 
·  Is there a way I can test the player's hard disk for sector errors? 

·  Why does it always say End of Playlist?
 (Entry last updated on October 17th, 2005)

The player is supposed to remember the last set of songs you played, and resume playing them after you put it back into the dash.

If your player is displaying the following symptoms...

  1. Every time you put it back in the dash, it boots to the "End of playlist" message, requiring you to re-select a playlist in order to hear any songs.

  2. You have recently had intermittent problems such as the "No Hard Disk Found Contact Support" screen.

  3. It seems to boot slowly or freeze up frequently.

  4. It seems to have trouble when you select a playlist, such as freezing or taking a very long time.

  5. If you have a recent version of Hijack installed, you may get an on-screen error message similar to "hda: read_intr".

...then read on, the solution is outlined below. If instead, you have the problem of the player starting in a different part of the song when you put it in the dash, then click here. If you have the problem of the player playing an entirely different song when you put it in the dash, then click here.

The permanent "End of playlist" message happens when disk hardware trouble causes the dynamic data partition to become corrupted. This partition is where the current running order of songs is stored. It is written to each time you try to select a playlist (hence the slowness and freezes when selecting a playlist), and it is read from each time the player boots (hence the lack of playlists at boot time). To solve the problem, do these steps, in this exact order:

  1. Solve all of your disk drive hardware problems. Make absolutely certain all of your hardware problems are solved. Absolutely none of the other steps below will help if you're still having disk hardware trouble. This means going through every single step here, and making certain that you're not having any of the listed problems.

  2. Make sure you have no file system corruption by doing an e2fsck.

  3. Rebuild your databases manually.

  4. Check your hard disk for sector errors.

  5. This is the step that actually solves the problem. But without all the other steps above being carefully and methodically completed, you should not attempt this step. What you need to do is fully erase the dynamic data partition. If your dynamic data partition has any bad sectors, this may re-map them on the hard disk, allowing the dynamic data partition to use good sectors for those instead.

    Please note that this last step will erase certain other stored data, as well. You will lose your equalizer preset details, your radio tuner stored presets, etc., so write those things down prior to doing this last step.

If this solves the problem, great. But still, pay close attention to the way your player is behaving. If it the problem crops up again after the player being OK for a while, consider that you might have a bad hard disk (and should order a replacement ASAP) or that you might still be having some other kind of disk hardware trouble such as a dry solder joint on the IDE header (and should be sending the player in for repair).

If it does not solve the problem, and you're certain you've done all the above steps methodically (especially the part about ruling out hardware trouble), then you might be having trouble with the total number of tracks on your player. There is a ceiling in the number of tracks that the player's database features can index at once. In order for this to be the issue, the number of tracks on your player would have to be in the tens of thousands. If this seems to be your problem, then there are a couple of hacks you can do which will slightly improve the database ceiling limit. Search the empeg BBS for the "set_empeg_max_fid" hack. But if your problem description sounds like the one above, it's unlikely to be the max_fid issue.

·  Is there a master parts list for the car player? 
·  What do the ide_data_test messages mean? 
·  How do I fix the Daylight Savings Time dates on the player? 
·  There are vertical lines on my display! 

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