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rio car dot org FAQ (Frequently Asked Questions)



Category: Main -> Known problems and troubleshooting questions
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·  Why do the visuals disappear every time I put it in the car? 
·  Why is the stereo image of my MP3 messed up? 
·  I get a 'pump' error when I try to upgrade my player firmware. 
·  I get a Windows Installer or MSI error when I install Emplode. 
·  I'm having trouble with my tuner module! 
·  My tuner gets terrible reception, but the extension cable is fine. 
·  My tuner doesn't tune in the correct frequency increments. 
·  When I pause/un-pause, or sleep/wake the player, it starts in a different part of the song. 
·  Why don't fast forward and rewind work properly? 
·  When I pull the power, sometimes it plays a different song when I start it again. 
·  I can't perform an upgrade, install a logo, or install a kernel when the player is in the docking sled. 
·  Why did my player suddenly start freezing at the boot-up logo screen? 
·  Why isn't the headlight-sense dimmer working properly? 
·  Why does my player think it's at home when it's in the car? 
·  Why doesn't my player go into standby mode when I turn off the ignition? 
·  Why is there a 'thump' from my amplifiers when I turn off the ignition? 
·  Why doesn't my Rio Car work in my Mark 2 docking sled? 
·  Why is my docking connector loose? 
·  Why is my Mark 1 getting harder and harder to pull out of the sled? 
·  Why is my Mark 2 hard to pull out of the sled? 
·  Why is my warranty seal already broken? 
·  I get a 'hardware revision check failed' message when I try to upgrade! 
·  Why did ethernet and/or USB quit working after I upgraded the software? 
·  My tuner quit working after an upgrade! 
·  Why is the song count different when I shuffle? 
·  Why can't I figure out how to do searches on the player? 
·  I selected the correct title in a search, and pressed OK, but the song did not play. Why? 
·  Why does Emplode keep getting my tags wrong? 
·  Why can't I read the display in the daylight? 
·  Why am I having problems with my car alarm or my keyless entry system? 
·  My rotary knob is slipping on its shaft! 
·  What do the synchronization errors mean? 
·  The clock on my Mark 1 player does not work. 
·  The clock on my Mark 2 player does not work. 
·  The Mark (cancel) key on the Rio remote doesn't work all the time. 
·  Why is the Shuffle menu backwards? 
·  Why does my player say 'Waiting...' on the screen? 
·  Why does my player rattle when I shake it? 
·  I don't like seeing the circuitry when the sun shines on the player. 
·  I have database errors and all of my playlists disappeared! 
·  Why does Emplode say I have less disk space than I think I should have? 
·  Why does my player sound terribly distorted when I plug it into my home stereo? 
·  My remote control quit working! 
·  I have a Kenwood head unit, and its remote is controlling both players. 
·  Why doesn't Emplode work via USB on Windows? 
·  Why doesn't emplode work via ethernet on Windows XP? 
·  Emplode freezes up on 'Checking Disk Integrity'. 
·  I got an error message about 'e2fsck' at the shell prompt. What do I do to fix it? 
·  My docking sled's top edge is not 'bent'. 
·  Why doesn't my power antenna go up and down at the right time? 
·  The upper-left corner of my screen is cut off. 
·  My config.ini file went all goofy on me, and I can't edit my favorite visuals any more! 
·  My buttons and/or knob are sticking. 
·  What does the battery icon mean? 
·  I just tried to edit one of the visuals, and now my player locks up! 
·  There are glowing red lines on my display! 
·  My display has become garbled or dim. 
·  My display is blank! 
·  Why does my Mk2 player have poor stereo separation? 
·  Why doesn't my player play very high frequencies? 
·  Why doesn't the car player put out as much bass as my CD player? 
·  How do I stop it from trying to play a bad track? 
·  My player takes a long time to boot and says it is Building Music Databases. 
·  Why does it say 'No hard disk found contact support'? 
·  Some wires have pulled out of my docking connector! 
·  My handle doesn't snap back into place as well as it used to. 
·  My handle sticks in the 'open' position. Can I fix it? 
·  There is a gap between the handle and the fascia. Can I fix it? 
·  What is the proper way to remove the display board and the main board? 
·  Why can't I use USB after installing or upgrading Emplode? 
·  Why is my Mark 1 having intermittent power failure problems? 
·  Why are there pops, clicks, screeches, and stutters when I play MP3s? 
·  Half of my display is blank! 
·  In DC mode, player responds extremly slowly to button presses, and music skips. 
·  My Mk2's volume knob is being jumpy! 
·  Why do I get an error message about reiserfs? 
·  Why did my player wake up in the car and start blasting music all by itself? 

·  Why does my player start doing things all by itself?
 (Entry last updated on June 21st, 2008)

Courtesy of Genixia from the empeg BBS:

If your player is behaving like it's been infested with a poltergeist, including:

- Rapid switching between Player and Aux as if someone is stabbing the 'Source' button every 2 seconds.

- Continuous Fast Forwarding through tracks as if the right button is being held down.

- Player shutting itself down as though the top button were held down.

- In all cases, a valid button press, knob twiddle or IR code breaks the cycle and restores proper behavior.

First check to make sure that you're not sitting on the remote, and/or check to make sure that you don't have a devious friend with a Kenwood remote. Then check to make sure that you haven't tightened the plastic fascia on too tight causing buttons to stick down. Also check to make sure that these things still happen when the player is disconnected from the serial and ethernet plugs, in case it's receiving remote serial or network commands.

If you have a GPS receiver connected to the player's serial port, and this happens after running a piece of GPS software, and you're running certain versions of Hijack, you might need to go into the Hijack menu and select "Serial Port Assignment, Apps Use Serial Port".

If your player is turning off all by itself, check to make sure that you have not enabled the Hijack screen blanker feature. Some users have reported the player shutting down rather than just blanking the screen.

If those are all OK, then there might be something wrong with the player's infrared transceiver. Check this by using the Hijack web interface to navigate to the location "http://(my empeg's IP address)/proc/empeg_ir". Look for the "Missed Interrupts" value. A player that's having this problem will get thousands of missed IR interrupts as it sits there idle. A few missed interrupts are normal, especially as the player boots up. But numbers that pile up into the thousands over time (check proc/empeg_ir more than once over a period of hours) indicate a problem.

It's been reported that it can be fixed by touching up loose solder joints on the IR assembly. More details here.

WARNING:
Do not attempt to do any soldering on the player unless you have experience with soldering delicate surface-mount devices. There is a real possibility that you could permanently ruin the unit if you are clumsy, if you use too much heat, or any number of other mistakes. You're better off contacting support and having them do it for you.


If you're not getting the missed interrupts problem, another possible cause of random player behavior is stray signals from the Sony stalk interface on the tuner module. This can only happen if you've got a Mark 2 player with the tuner module installed.

The tuner includes an interface for a Sony wired remote control, which uses resistance values to send signals to the player. The tuner is somehow picking up random resistance levels on its stalk input and is translating those into player commands. To disable this, install Hijack and put the following in your config.ini file:

[hijack]
stalk_enabled=0;


If this makes the random behavior stop, then the source of the problem was the tuner module's stalk input.

It's also been reported that phantom inputs can come from the tuner in another way that's not related to the stalk input. One user has reported that he needed to disconnect the tuner completely to make the phantom events stop. The source of that particular problem is still being investigated as of this writing.


·  Why do my remote and front panel buttons only work intermittently? 
·  Why won't the tuner scan for the next station? 
·  Why did the tuner change stations on me? 
·  Is there a way I can test the player's hard disk for sector errors? 
·  Why does it always say End of Playlist? 
·  Is there a master parts list for the car player? 
·  What do the ide_data_test messages mean? 
·  How do I fix the Daylight Savings Time dates on the player? 
·  There are vertical lines on my display! 


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